Frequently Asked Questions
Everything you need to know about your Seletti UK order and our designer home collections.
What are the standard shipping times within the UK?
Standard delivery typically takes 3-5 business days. For larger furniture items or fragile lighting, delivery may take up to 7-10 business days as we use specialized couriers to ensure your items arrive safely.
What is your return policy for home decor and furniture?
We offer a 14-day return window for most items, provided they are in their original packaging and unused condition. Please note that for hygiene reasons, certain items like bedding cannot be returned once opened.
Are Seletti lighting products compatible with UK voltage?
Yes, all lighting products sold on Seletti UK are specifically manufactured or adapted for UK voltage (230V) and come fitted with a standard UK 3-pin plug.
How do I care for my Seletti hybrid porcelain and glassware?
While many of our porcelain pieces are dishwasher safe, we recommend hand-washing with a non-abrasive sponge to preserve the intricate gold leafing and artistic decals over time.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for interior designers, architects, and hospitality professionals. Please contact our trade team with your business credentials to apply for a professional account.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.